Privacy Policy

1. Introduction

This Privacy Policy explains how HAQS JERSEY ENTERPRISE (SSM Registration No. 202103185920), operating as "HaqsJersey" ("we", "us", "our"), collects, uses, discloses and protects your personal data when you visit our website or place an order with us. By using this website, you consent to the practices described in this policy, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

When you place an order or contact us, we may collect:

• Full name, email address and phone number
• Delivery address and state
• Order details, including items, sizes, quantities and order reference
• Communications you send us (e.g. via WhatsApp or email)

We do not collect or store your debit/credit card details. All payments are processed securely by our payment gateway, CHIP (see Section 4).

3. How We Use Your Information

We use your personal data to:

• Process, confirm and fulfil your order, including arranging shipping
• Send order confirmation, shipping and order status updates via email or WhatsApp
• Respond to enquiries, returns and refund requests
• Maintain records for accounting, tax and legal compliance
• Improve our products, services and website experience

4. Payment Processing

Payments are processed by CHIP (Chip-In Sdn Bhd), a licensed Malaysian payment gateway. When you check out, you are securely redirected to CHIP's payment page. We receive confirmation of your payment status but never see or store your full card or banking details.

5. Cookies & Advertising Pixels

Our website may use the Meta (Facebook) Pixel and TikTok Pixel to understand site usage and measure the effectiveness of our advertising. These tools may place cookies on your browser and collect information such as pages visited and purchase events. You can control cookies through your browser settings or opt out of personalised advertising via your Facebook and TikTok account settings.

6. Sharing of Information

We share your personal data only where necessary to fulfil your order, such as with:

• Our payment gateway (CHIP), to process payment
• Courier and logistics providers, to deliver your order

We do not sell, rent or trade your personal data to third parties for marketing purposes.

7. Data Retention

We retain your order and personal data for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements under Malaysian law.

8. Your Rights

Under the PDPA, you have the right to access, correct or request deletion of your personal data, and to withdraw consent for us to process it (subject to our legal obligations, e.g. order and accounting records). To exercise these rights, please contact us using the details below.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via WhatsApp at +60169324391.